Frequently Asked Questions
Find answers to common questions about our SMM services
General Questions
An SMM Panel is a Social Media Marketing Panel that provides social media marketing services at wholesale prices. It allows users to purchase followers, likes, views, and other engagement metrics for various social media platforms like Instagram, YouTube, TikTok, Facebook, Twitter, and more.
Our service is simple and straightforward:
- Browse and select the service you need
- Enter your social media link and quantity
- Complete the payment
- Your order will be processed automatically
- Track your order status using your order ID
No, registration is not required! You can place orders as a guest using just your email address. However, creating an account gives you benefits like order history, wallet balance, and potential discounts.
Yes, our services are completely safe. We never ask for your passwords and only require your public profile link. Our methods are designed to look natural and comply with platform guidelines.
Payment Questions
We accept multiple payment methods including:
- Cryptocurrency (Bitcoin, USDT, ETH, etc.)
- Bank Transfer
- Account Wallet Balance (for registered users)
Absolutely! We use industry-standard encryption and secure payment gateways to protect your financial information. Your payment details are never stored on our servers.
Refunds are available in certain circumstances:
- If we cannot deliver your order
- If your order is cancelled before processing
- Partial refunds for partially completed orders
Order Questions
Delivery times vary depending on the service. Most orders start within 0-12 hours and complete within 24-72 hours. Some services may have instant delivery. The estimated delivery time is shown on each service page.
You can track your order using the Order ID and email provided during checkout. Simply visit our Track Order page and enter your details to see the current status.
If your order hasn't started after the estimated time, please contact our support team. Common reasons include:
- Incorrect link format
- Private account settings
- Temporary service issues
Orders can be cancelled if they haven't started processing yet. Once an order is in progress, it cannot be cancelled. Contact support as soon as possible if you need to cancel.
Quality & Results
We offer various quality levels. Some services provide real and active followers/likes, while others use high-quality bot accounts. Each service clearly describes the quality type so you can choose what's best for your needs.
Some drop is normal as platforms clean inactive accounts. Many of our services include refill guarantees. Check the service description for warranty/refill information.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!
Contact Support